A little clarity, before the celebration.

Choose your delivery date in the basket. The calendar only makes dates available once they are at least 24 hours away, so the selected day has time for thoughtful preparation and delivery planning.

We deliver across neighbouring Wicklow towns, wider County Wicklow and South Dublin. Start with our delivery page to find your area and its recommended lead time.

Delivery is a flat €10 across Wicklow and South Dublin. For an unusually remote address, a time-specific request or a venue with particular access requirements, we will contact you before confirming the order if anything needs to change.

Yes, where the venue is suitable and we have a named contact, access information and a confirmed delivery window. Please include those details in your enquiry so we can plan the delivery properly.

At this time, we do not offer pickup. Choose an eligible delivery date in your basket, then add your full delivery address securely at checkout.

Email us as soon as possible. We will always try to help, but changes close to a delivery date may depend on preparation and route availability.

If your celebration is sooner than our recommended lead time, please enquire with the date, delivery area and bouquet you have in mind. We will only confirm an urgent order once we have checked preparation and route availability.

We can schedule delivery to homes, workplaces and suitable venues across Wicklow and South Dublin. Add your full delivery address securely at checkout; for a venue, please get in touch first with a named contact and useful access details.

Each bouquet is prepared as a complete, ready-to-display arrangement. The product page sets out the palette, size and finish for that design; any personalised detail or special request is confirmed with you before the order is finalised.

Yes. You can enquire about names, ages, dates, messages, colours and the occasion you have in mind. We will confirm what is possible for your date before the order is finalised.

Please share the occasion, preferred delivery date and area, any name or message, the colours you are drawn to and the bouquet style you like. The more detail you share, the more helpful our reply can be.

Contact us as soon as possible if you need to change or cancel an order. Subject to your statutory rights, the usual 14-day cancellation right may not apply to personalised or custom-made goods. This never affects rights where goods are faulty, not as described or not supplied as agreed.

The images show the intended palette, scale and feel of each design. Light, materials and product availability can create small variations; if a meaningful change is needed, we will discuss it with you before finalising the order.

Longevity naturally varies with the materials used, temperature, sunlight, handling and where the bouquet is displayed. We prepare every order carefully, but cannot promise a fixed float time because conditions vary.

Enjoy it indoors, away from direct sunlight, radiators, open fires, sharp objects and extreme temperatures. Carry it by the base rather than the balloons, and keep handling to a minimum once it is in place.

Latex balloons can attract dust and dirt, especially after storage. Gently wipe them with a damp paper towel or microfiber cloth to restore their finish. A hair dryer on its cool setting can also help lift loose dust; avoid heat and cleaning products. If you are concerned about an arrangement on arrival, contact us promptly with photographs.

Materials and finishes can show small natural or manufacturing variations, especially when viewed closely. The overall bouquet should still reflect the considered palette and finish shown for the design; contact us promptly if you have a concern about your order.

Keep the bouquet indoors and away from heat, bright sun, sharp edges and repeated handling. Once it is in place, give it room to sit naturally and avoid moving individual balloons unless necessary.

Please contact us promptly with your order details and photographs where helpful. We will review the issue with you and work towards a fair resolution in line with your statutory rights.

Our delivery and returns page explains delivery information, cancellation rights, personalised-product exceptions and how to contact us if an issue arises.

Use the enquiry page for delivery, venue or personalised-order questions. For support with an existing order, email support@tammycritch.com and include your order details.